Technology was supposed to make life easier, but for many people it is quite the opposite. Here's what your customers told us:
The complexity of modern day gadgets and appliances can
Products that require a degree of initial learning can be
frustrating and time consuming,
Current product support systems used by most companies
are tailored around the product rather than the customer,
Customer support systems vary between companies and do not offer a standardized easy support system the customer can become familiar with.
THE SOLUTION - for your customers:
Whizbang is a handy application that uses short videos to show your customers how to use your products quickly and easily. They can instantly access each video by simply scanning the product packaging with a mobile device. It also directs customers to numerous support services available for their specific product.
Find links directing them to the help they need on your support site,
Get help from other users via the comments & forums.
Give feedback on the product,
Store product information such as
warranties, service history & receipts.
Upload their own "home grown" video demonstrations in which they show others how to setup & use your products. They can win prizes & earn tips for their videos.
Share their user experience on Facebook, Twitter & other social media sites.
Product support just got a whole lot easier
Here's a new unique marketing system that will have your customers promoting your products for you and at the same time reducing the stress on your technical support team. www.whizbang.tv
A Reduction in Product Returns
When customers can enjoy an, easy "out of box" experience, they are much less likely to return the products or think they are somehow faulty (or even possibly damage them in the process). Studies show that if a person cannot get a device operating under 20 minutes, they will give up. Many customers will not read instructions, but they will watch a video if it is easily accessible.
By demonstrating the products prior to purchase, you establish realistic customer expectations which ultimately result in less returns and satisfied customers who are more likely to recommend your products to others.
Video guides can actually increase sales. Providing video guides for your products differentiates them from the competition as well as adding to the value proposition. Videos provide the customer with the confidence to buy and leads to satisfied customers who will not only become repeat customers but will endorse your products to family and friends. Video guides have also been shown to increase company credibility and loyalty as well as improving brand awareness.
The Whizbang platform also acts as a powerful marketing and advertising tool.
Free Third party endorsement
What could be more effective than third-party endorsement? Have your customers do the work of endorsing your products for you through user-generated content such as the videos (all content is manually filtered by us for quality before publishing).
On top of that, any videos that we professionally produce for you can be represented as independent from your brand, thereby providing a more meaningful endorsement and allowing more freedom in regards to brand representation (i.e. you don’t have to go with big budget production values).
Provides a valuable post-sales touch point with the customer
We will be developing this aspect of the site over time providing you with more brand management & direct communication with your customers.
Video is undeniably an effective support tool which is why it is the core of the Whizbang system. Be aware that we cater for every budget.
We will produce videos for you at less than cost price. Why? Because we want to increase our content volume for our users.
Note - there are conditions:
e.g. Must have high turnover sales of product & must require a degree of instruction to set up, install or operate.
You cover shipping costs.
Just send us a sample product & we'll do the rest.